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    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    Normally, it would take 1-5 days to process the order and prepare the shipment. The shipping time is around 7-15 days for most of the destinations in the world. If you would still like to check the order status, please contact us.

    How do I start a return?
    You can start a return by sending an request email to us at [email protected] and briefly let us know the reason. We will get back to you very soon(at most 6 hours) with detailed instructions for the return. Since return address will vary according to the ordered item(s) & customer location, please first contact us to initiate a return request and we will then send you the detailed return instructions within 6 hours. Please kindly note, items sent back to us without first requesting a return will not be accepted.
    Want to do a size exchange?

    Please contact us at [email protected] to start an exchange request. We will get back to you very soon (6 hours max) with detailed instructions.

    Do you ship to my country?

    We ship to majority of the countries in the world with only very few exceptions. If you have problem placing the order online, please contact us.